Digital products
All products sold by Kali Within are digital products. No physical item will be shipped. Because access is provided electronically and digital files cannot be returned in the same way as physical goods, purchases are generally non-refundable once access or a download has been provided.
When we will help
Contact us within 7 days of purchase if you were charged more than once, did not receive access, received a corrupted file, or a technical issue prevents you from using the product. We will first attempt to restore access or provide a working replacement. Where that is not reasonably possible, we may issue a refund.
Change of mind
We do not normally provide a refund for change of mind, accidental purchase after access has been provided, failure to use the product, or dissatisfaction based solely on personal preference. Nothing in this policy excludes or limits rights that cannot lawfully be excluded under applicable consumer law.
EU/EEA digital content
Where applicable, by requesting immediate access to digital content you may be asked to expressly consent to delivery beginning immediately and acknowledge that your statutory withdrawal right may be lost once download or access begins.
How to request support
Email kaliwithin.store@gmail.com with your purchase email, order date, product name, and a short description of the issue. Please do not send card details.